Legal

Terms & Conditions

Last updated: 13 August 2026 · Effective: 13 August 2026

These Terms and Conditions ("Terms") form an agreement between you and Nexify Studios ("Nexify Studios", "we", "us" or "our") and govern your use of our website, our mobile applications including Learn Japanese: My Life in Japan and future titles in the My Life in… series, and any related content or services (together, the "Services"). By downloading, accessing or using the Services you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 13 years old, or 16 where local law requires, to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or guardian, who agrees to be bound by these Terms on your behalf and is responsible for any purchases made on their device or payment method.

2. Licence to use the apps

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use one copy of each app on devices you own or control, for your own non-commercial language learning. This licence does not transfer any ownership to you.

You may not copy, modify, translate, adapt, reverse engineer, decompile or attempt to extract the source code, artwork, audio, story text or vocabulary databases of the Services, except to the limited extent that applicable law expressly permits despite this restriction. You may not rent, lease, sell, sublicense, redistribute or publicly perform the Services, or remove any copyright or proprietary notices.

3. Accounts

Most of our content works without an account. If you create an optional account to sync progress, you agree to provide accurate information, keep your credentials confidential, and tell us promptly at support@nexifystudios.com if you suspect unauthorised use. You are responsible for activity that takes place under your account. You may delete your account at any time from within the app or by contacting us.

4. Purchases and subscriptions

Parts of our apps are free. Additional story seasons, features and content may be offered as one-off purchases or as auto-renewing subscriptions. All prices are shown in your local currency before you confirm and include applicable taxes where required.

All payments are processed by Apple or Google through their in-app purchase systems and are subject to their terms in addition to these Terms. Where you buy an auto-renewing subscription, it renews automatically for the same period at the then-current price unless cancelled at least 24 hours before the end of the current period. You can view and cancel subscriptions in the subscription settings of your Apple or Google account; deleting an app does not cancel a subscription.

Purchased content is licensed, not sold, and is tied to the store account you used to buy it. We may change prices for future purchases and renewal periods, and where required we will give you advance notice and the opportunity to cancel.

5. Refunds and cancellation

Refunds are handled by the store from which you purchased, in line with that store's refund policy, and we generally have no ability to issue refunds directly. If you are a consumer in the United Kingdom or European Economic Area you may have a statutory right to cancel a digital purchase within 14 days, though this right may be lost once download or streaming of the content begins with your consent. Nothing in these Terms limits your statutory consumer rights.

6. Our content and intellectual property

The Services, including all stories, characters, dialogue, illustrations, animations, audio recordings, music, user interfaces, software, trade marks and the name Nexify Studios, are owned by us or our licensors and are protected by copyright, trade mark and other laws. All rights not expressly granted are reserved. Story characters, places and events are fictional; any resemblance to real people is coincidental, and cultural content is provided for learning purposes and does not represent any individual, organisation or government.

7. Acceptable use

You agree not to use the Services to break any law; to interfere with, disrupt or overload our systems or networks; to access the Services by automated means, scrape our content or attempt to bypass security, rate limits or payment mechanisms; to distribute malware; to impersonate anyone; or to harass, abuse or harm others, including our staff. Cheating tools, modified clients and attempts to unlock paid content without payment are prohibited.

8. Your content and feedback

If you submit content to us, such as support messages, reviews, survey answers or recordings, you keep ownership of it and grant us a worldwide, royalty-free, non-exclusive licence to use, store and reproduce it as necessary to operate and improve the Services. If you send us ideas, suggestions or feedback, you agree we may use them freely and without obligation, compensation or confidentiality. Do not send us anything you consider confidential or that you do not have the right to share.

9. Availability and changes

We work hard to keep the Services running, but they are provided on an ongoing development basis. We may add, change, suspend or discontinue features, story chapters or entire apps, and we may release updates that you need to install to keep using the Services. Where a change materially and negatively affects paid content you have already purchased, we will make reasonable efforts to give notice and provide a fair remedy. Roadmap titles and launch timings described on our website are plans, not commitments, and may change.

10. App store terms

You acknowledge that these Terms are between you and Nexify Studios only, and not with Apple or Google. Those companies are not responsible for the Services or for support, maintenance, warranty claims or product liability claims relating to them. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not located in a country subject to an embargo that would prohibit your use of the Services and that you are not on any restricted party list.

11. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement. Our apps are educational entertainment: we do not promise any particular level of language proficiency, examination result, certification or outcome, and results depend on your own practice. Translations, cultural notes and pronunciation feedback may contain errors and should not be relied on for legal, medical, safety-critical or professional purposes.

12. Limitation of liability

To the fullest extent permitted by law, Nexify Studios will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or learning progress, arising out of or relating to the Services. Our total aggregate liability for all claims relating to the Services is limited to the greater of the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or fifty pounds sterling.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. If you are a consumer, these Terms do not affect your non-excludable statutory rights.

13. Indemnity

You agree to indemnify and hold harmless Nexify Studios and its officers, employees and contractors from claims, damages, liabilities, costs and reasonable legal fees arising from your breach of these Terms, your misuse of the Services or your violation of any law or third-party right.

14. Suspension and termination

You may stop using the Services at any time by deleting the apps and, if you have one, your account. We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if we discontinue a Service. Where reasonable and lawful, we will give notice first. Sections that by their nature should survive termination, including intellectual property, disclaimers, liability limits and governing law, will continue to apply.

15. Governing law and disputes

These Terms are governed by the laws of [insert jurisdiction, for example England and Wales], without regard to conflict of law rules, and the courts of [insert jurisdiction] have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of the country where you live and benefit from any mandatory consumer protections of that country. We encourage you to contact us first so we can try to resolve any issue informally.

16. General terms

These Terms, together with our Privacy Policy and Cookies Policy, are the entire agreement between us regarding the Services. If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms; we may assign ours to an affiliate or in connection with a merger or sale of assets. We are not liable for failures caused by events beyond our reasonable control. We may update these Terms from time to time and will change the date at the top of this page; material changes will be notified in the app or by email where appropriate, and continued use means acceptance.

17. Contact

Nexify Studios
[Registered company name, number and address]
Email: legal@nexifystudios.com
Support: support@nexifystudios.com

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